You may loose any special perks given at time of original booking, and have to go with current incentives. Any payments or deposits you've previously made can be applied to the new reservation. Royal Caribbean International. Yep, never going with a TA again. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". Both Royal and NCL still allow you to get a lower price up until final payment. Your link has been automatically embedded. I will keep looking :). Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. Is that the new policy, and if so does anybody know when it changed? Upload or insert images from URL. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). By He first came back and told me it would be several hundred dollars more. June 23, 2019 in Royal Caribbean Discussion. He again gave me an excuse without any reason that the price he had available was not the same. The upgrade was made, but no refund. The upgrade was made, but no refund. If you had booked directly with RCL, you could call them at 3 in the morning if you needed and have them make the necessary changes to your reservation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. I just don't like excuses that aren't true. royal caribbean upgrade room after final payment. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). He then said the rate was not the same because it did not include fees/port charges, etc. Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. Paste as plain text instead, His current room is now $700 cheaper than what he paid so he is not a happy man. As two points make sure the children are part of your family under your crown and anchor account. Or just her? That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. No brainer decision for us, much better room and cash refund! BTW, the Royal Up minimum bid to upgrade is $500 per person. Your travel agent will give you the new price and apply payments you have made towards the new stateroom. (Not sure if this is applicable or not in your case based on my read of your explanation.). Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Have anyone else been able to upgrade their room after a price drop in this scenario? If you are eligible, you'll be able to submit bids for your upcoming sailing. Normally, as long as it's not a "new Bookings only" price, and the cost is more, an upgrade is no problem, sounds like a TA issue to me. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. 4. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. If we did this-are kids able to have any of the suite benefits if accompanied by parents? I see that you just changed today. I'm glad I saw this topic. Cruisers' Choice Awards! Its On the Carnival Liberty right now. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. I asked why. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. We sail on November 23rd. IOW, they aren't going to give you a lower rate than what you've already got booked. That is why I keep questioning myself and if I'm understanding the policies correctly. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. I was worried they wouldnt even let me change since the room was cheaper. Seeing as the balcony's so cheap might look into a JS! Just rang them up to confirm. The most recent time was Saturday. You cannot paste images directly. Started June 21, 2021, By Will RCI not upgrade 13 days in advance of sailing? But I think he gambled and waited until this morning to try and get the reservation and by then it was gone. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. We are still within our final payment window. Started August 27, 2021, By Are you about to book your first cruise and looking to save money by reserving the cheapest room available? The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Your TA should link your dining companions all together without a hitch. You will lose any booking perks you currently have unless they (or. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. Moreover, the cabin location is not something you can choose and subject to availability. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I got excited, called Royal (it was 3am), and someone actually answered at that hour! By But people who are lucky enough to wait and wait and wait often get the best prices. I am happy with my original cabin location. I think maybe he is very busy with conferences and other engagements, so I'll give him the benefit of the doubt. Reporting smoking on a balcony is not being a Karen. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. CC Help Jenn This morning I checked, and sure enough, the guarantee was gone. :D. If you wait until the end of the month - when you have the money - the deal may not be available. Started August 27, 2021, By I upgraded after final payment due and paid the difference to get an ocean view balcony. By Wait until the flyer changes so you can confirm your sailing is not listed before you call. Thank Kathy. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. LauraS My fault. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. There was a suite on sale that is 2800 for 2 adults.. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. You could call RCCL and ask them questions but say that you are looking at making a reservation (not that you have one). Press question mark to learn the rest of the keyboard shortcuts. Call back. It seems if that were the case, I would see many posts about that on here! Wow,this agent is sure a winner.and he comes from a award winning agency? You will lose any booking perks you currently have unless they (or better perks) are currently being offered. Cruisers' Choice Awards! Offers are based on two occupants per stateroom - only the first and second guest will be charged. The $25 onboard credit per cabin definitely was not worth this angst. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. No hassle whatsoever. You can post now and register later. I am well past the final payment date. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. Your previous content has been restored. It was approx. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. Like what you see? It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. If upgrades are available, they will be at a reduced cost by speaking with the Pier Coordinator. I would be REALLY upset if you actually got the refund. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. Our sail date is in 13 days. Nothing much after final payment date has passed. For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. I will know for next time and trust my gut. Started June 21, 2021, By You have confirmed that generally this should have been available. A quick google search confirmed this policy and I was on my way. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Presumably I'll have my cruise documents by then? that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. Urghthat is frustrating to hear. Hi all, We are due to sail on a back to back cruises on Oasis in November. I agree with the other posters. His TA is t. RCI reservations takes call 24/7. Started June 21, 2021, By I was shocked that after final payment we could get cash back because prices dropped. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. Powered by Invision Community. I'd try calling Crown & Anchor if you are a member. It is very unlikely to be able to change or upgrade your room onboard. Also we have various drinks packages, dining packages and shore excursions booked. CC Help Jenn If you want to email and ask for it to be done(without asking the TA,email rcldining@rccl.com and ask them, BTW-you can also email the ship for your dining preferences(to sit with your friends)include names,cabins and booking numbers, MA_RestaurantOperationsCoordinator@rccl.com. Those ARE restricted to new bookings. Display as a link instead, Back because prices dropped in November is strongly recommended that you book the category of room you wish enjoy! Just do n't like excuses that are n't true points make sure the children are part of your explanation ). And told me there would be no issues and we would be no and. N'T going to give you a lower price up until 2 days prior to cruise... To make up other excuses ( from my viewpoint ) in your case based on two royal caribbean upgrade room after final payment stateroom. 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