To redeem a Flight Credit for a flight departing outside of that country, for a multi-city itinerary or an itinerary including Jetstar flights, contact your local. The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. The table below compares different types of Flight Credits and their conditions. Can I use my gift card on two separate bookings? Our flights are generally made available around 12 months in advance, so youll will have even longer before you need to travel. Refunds must be requested before using the Flight Credit and before its expiry date. All bookings made through this platform are subject to Rocket Travel terms and conditions. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. 2. Find departure and arrival information and view ouron time performance. Find out all the ways to Redeem your Velocity Points. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. If a gift voucher is used in breach of this condition, it may be cancelled without refund. Your voucher should be created in the same name as the booking contact on your original booking. Only fares you can book with your Flight Credit will be shown when redeeming it. Can you replace my gift card if I lose it? Qantas reserves the right to vary the terms and conditions of the promotion or promotion period at its reasonable discretion by publishing revised terms including but not limited to, cancelling or in any way modifying the offer or the offer period. If you are a new Card Member of an American Express Card which offers a Qantas Travel Credit benefit, your Qantas Travel Credit will be available once you have received your Card and paid the annual fee and minimum payment on your first and most recent statement by the due date. View full Webjet Gift Card Terms and Conditions. Treat your customers or reward your employees with the gift of travel. Deals on Qantas flights across a range of Australian and international destinations. The voucher can only be used for new a booking that includes the original travelling passenger. Book 10 or more passengers travelling to the same destination. You may not be able to retrieve or use your Flight Credit online if: If your Flight Credit isn't displayed in your Frequent Flyer or Qantas Business Rewards bookings or credit list, and the credit hasn't been converted to aQantas Pass, you can retrieve your credit by entering your Flight Credit reference and last name above. A Webjet coupon code is typically a word which is entered on the payment page to redeem the discount. Our dedicated team will collate all of the required information and arrange for your eGift Cards to be delivered to your lucky recipients. Yes, you can pay by credit card via PayPal. Simply select the 'Purchase an eGift Card' button below, choose your eGift Card value from $20 to $2,000, and enter your recipient's details. Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. You can use your Points to cover a partial amount or the full amount of the hotel room rate including taxes and surcharges. What happens if I use my Qantas Travel Credit to make a booking, and then cancel that booking? Your Qantas Travel Credit is issued annually on the anniversary date that your account was opened. Flights are subject to availability and any applicable fare conditions. Can I find out the status of my gift card order? Double Qantas Points will be credited to eligible Qantas Frequent Flyer accounts from eight (8) weeks after travel. This is 0.5 cents per point, which is the same rate as using points at Coles. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. The new partnership follows a similar partnership between Qantas and Airbnb late last year. Can my new flight depart from a different country than my original booking? Earn Qantas Points when riding with Uber to and from eligible Australian airports. You must be a Velocity Member to redeem Points for car hire. When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. You should always refer to the terms and conditions applicable to your Flight Credit. The familiar smiles are waiting to welcome you onboard. Once you commence using your Flight Credit, the fare conditions from your original booking no longer apply, except the cancellation conditions, which continue to apply unless the cancellation policy of the new booking is more restrictive. No, the Qantas Travel Credit can only be redeemed online for new bookings at American Express Travel Online. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account or another Webjet Gift Card. Upgrade your web browser for an enhanced experience. If the voucher can be used one time only you must redeem the Voucher in one booking only. Download our free online tools for individuals with dexterity limitation. Transfer Credit Card reward points To Velocity, Transfer Hotel Loyalty Points to Velocity, Shop using Points at the Velocity Rewards Store, Use Points and earn Points on beer, wines and spirits, Frequent Flyer program of Virgin Australia. Reward Seats or Any Seats. I will need to book a flight, which will be a cheap one to make the most of a hotel booking. If your flight was booked between 17 September 2021 and 30 April 2022, Jetstar will waive the change fee. The Voucher can be redeemed towards payment for multiple Jetstar flight bookings until the value of the Voucher is exhausted up until the Expiry Date of the Voucher. Your Qantas Pass can be used to pay for a flight booking on qantas.com : Book your flight on qantas.com. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. Select the Use a voucher or gift card option on the payment page. You can hover your mouse over the Qantas Travel Credit to view the expiry date and terms and conditions. Join today and start earning Points on the things you do everyday. We do everything we can to process credit voucher requests as quickly as possible. Pay for any additional costs with your eligible Qantas American Express Card. Terms and conditions apply. * It comes as governments around the world enforce travel restrictions because of the coronavirus outbreak. Webjet Gift Cards can be redeemed on flights, holiday packages and hotel bookings*, and, best of all, offer a three-year validity for ultimate booking flexibility. This offer cannot be used in conjunction with any other Qantas Points or Status Credits offers offered by Qantas. With lots of ways touse your points, youll be sure to find something you like. * The vouchers apply to both domestic and international flights. Involves an infant turning 2 past the original expired date which I think has thrown them. Double Qantas Points may be earned on multiple eligible flight bookings made during the promotion period. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Travel and partner special offers available exclusively for our members. Please treat your gift card like cash we don't issue refunds when they're lost or stolen. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. In most cases, this reference is the same as your original booking reference. Members can redeem or use a combination of Points + Pay to book at over 400,000 hotels across the world. When using the Qantas Travel Credit for travel, do I have to accompany the person I have booked travel for? I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. Partial refunds of Points are not available. Your Qantas Travel Credit can only be used in one single transaction and the remaining (unused) balance will be forfeited. Can I book accommodation with my credit voucher? What if I experience payment problems or can't complete my order? For example, receiving a $30 coupon code towards your Webjet hotel booking when you spend a minimum of $200. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, terms and conditions applicable to your Flight Credit. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Your Flight Credit reference is six characters, and is a mix of letters and numbers. Discover our Australian domestic and international network, airline partners and oneworld. Any additional direct payments required at time of pick up, are not included. Unlike other frequent flyer programs, it's free to be a Velocity member. Jetstar will collect information about you and any other person named in the booking so that it can issue this Voucher and, when redeeming this Voucher, can process the travel arrangements. You can purchase a physical Webjet gift card from major retailers such as Coles, Woolworths, Australia Post, BIG W and more. This means you must use your Flight Credit in one booking. Please allow up to eight business days for delivery. Click on the link in the email or SMS to choose your hotel. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account, or another Webjet Gift Card. If you need further assistance please view our ' how to ' guide on using your Qantas pass. Find information on travel requirements and more. If you received a credit voucher for a reason not related to COVID-19, please check the full Terms and Conditions on your voucher. Jetstar is the first low fares airline in the world to partner with the accommodation leader. The actual Points required vary depending on the hotel, room type, rate type, time of booking and date for which the booking is made. The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. * Visit Business Insider Australia's homepage for more stories. Ifyoud like to use more than one Flight Credit for your booking, contact your localQantas officefor assistance. Fly with us and discover the Qantas difference. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. Any applicable fare difference will apply. Im a new Card Member, when will my Qantas Travel Credit be available? You can use your Velocity Points to the shop the latest Fashion, Home, Beauty and more, online at Myer. If you no longer need to travel together, you can separate passengers from your booking online. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Car Hire: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Things don't always go to plan, and you may need to know how to cancel your booking. Options for mobility and medical assistance and first-time flyers. Need help with your Jetstar refund complaint? Things happen, and when they do you may need to know how to change your travel plans. Step 3: Apply Credit Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Search and book from over 15,000 cruise itineraries. Only one double Qantas Points offer can be used per individual qualifying segment of your itinerary, however if you qualified for a special offer on your Qantas TravelPass, both offers will be applied. Flight Credits issued on or before 31 July 2022: You must book and travel before 31 December 2023. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. The familiar smiles are waiting to welcome you onboard. Enter your Qantas Pass number and expiry date. Non-refundable and cannot be used for multi-city, Classic Flight Reward or Points Plus Pay - Flights bookings or redeemed for cash or other goods or services such as additional baggage or seat selection. Track updates on extreme weather or other major issues that may impact your flight. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. Request wheelchair assistance. If you booked through a travel agent or third-party websites (eg. Fly with us and discover the Qantas difference. Book your perfect holiday with a flight and accommodation package. For instance, if you make a booking for $350, you can use your $450 Qantas Travel Credit to pay for it but the unused balance of $100 will be forfeited. Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. I requested a credit voucher when can I expect to receive it? Any change fees that were applicable to the original booking apply when redeeming the Flight Credit (unless they have been waived). Compare and book travel insurance for your next trip. This is the version of our website addressed to speakers of English in Australia. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. The Voucher cannot be redeemed towards payment for any Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance). With lots of ways touse your points, youll be sure to find something you like. To use our mobile site, please enable JavaScript. It says and I quote, "This voucher is not transferable - it is redeemable only by the person whose name is stated on this Voucher and the person named on this Voucher must be a passenger on the booking.". The most restrictive cancellation conditions will apply for bookings made with your Flight Credit; refer to the, The cancellation conditions of the original booking will apply for bookings made with your Flight Credit; refer to the. Any amount not redeemed in that booking will be lost and no credit will remain, If the voucher is transferrable the person named on the voucher can transfer it to another person and does not need to be a passenger in the booking. Any value not used before the expiry date is non-refundable (except in certain circumstances including under the, Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. (b) Treat this Voucher like cash. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Depending on the number we are processing at any given time, there may be a slight delay. Alternatively, you may use. For Jetstar Japan Vouchers, Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. Please note: this address must be in Australia. Can I redeem multiple Travel Credits for a single booking? Save. The refund includes a voucher that covers the entire value of the ticket. To redeem, enter the unique card number into the Gift Card field on the payment page when making a booking. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Designed for small to medium businesses. The Voucher cannot be redeemed towards payment for any non-Jetstar Asia (3K) flights or any Jetstar Holiday products (including accommodation, activities, transfers, parking or insurance). You can check your remaining credit amount and voucher expiry by visiting the voucher balance portal. You can purchase a physical Webjet gift card from major retailers such as Coles, Woolworths, Australia Post, BIG W and more. All bookings made through this platform are subject to Rocket Travel terms and conditions. Yes, you can. Can I use my Qantas Travel Credit to purchase travel for my family and friends? This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). Discover how you can start earning great rewards and savings simply for running your business. To find out more or place an order, email us at [emailprotected]. The voucher is single use and can be redeemed towards the payment for one Jetstar booking (redeemable on Fares and bundle options, taxes or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same . Just what the seller told me. You are using an out of date browser. Your Qantas Travel Credit can be used towards any eligible international or domestic Qantas flight (i.e. Thanks, that's probably the best (only) option unless someone's done it before. Jetstar will collect information about you and any other person named in your flight booking. Anyone of any age can sign up. You must book and travel within 12 months of your original booking date. To redeem, enter the unique card number into the Gift Card field . *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. We'll send it to you (or your chosen recipient) by registered post to your nominated delivery address. If you think you've made a mistake in your booking, please contact us. Yes. Singaporean Travel Agent Licence No: 02495. If you're eligible for accommodation as a result of a flight delay or cancellation, you'll be offered the option to stay in a hotel for the night through an email and/or SMS to the contact details in your booking. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. If your American Express Card offers an annual Qantas Travel Credit, you can use this credit to put towards any domestic or international Qantas flight (i.e. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Compare and book travel insurance for your next trip. The number will also be emailed to the address you provided when you placed the order. To see if you can apply for a refund, refer to the applicable terms and conditions for more information. Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. Restaurant and hotel reviews, photo galleries and travel articles. Can I book my travel over the phone with assistance from a consultant? For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. The flipside of this is that if your gift card is stolen or lost, theres no restriction on who can redeem it so look after it! How to connect with us through Social media platforms. Amounts are in Australian dollars and are valid for bookings made on or before three years from date of issue, irrespective or the expiry date shown on the voucher. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Also, if someone is selling a voucher, all they have to sell is the voucher code that you enter upon booking and what guarantee do you have that, once provided with the code, it has not been previously used by someone else to make a booking? If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Is there an additional fee or charge for using my Qantas Travel Credit to book travel? This partnership between Jetstar and Airbnb makes it even easier for Australians to book low fares flights and homestay accommodation for their next holiday. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Jetstar and Airbnb partner to help Aussies feel at home on holiday - Press photo, Jetstar and Airbnb partner to help Aussies feel at home on holiday, Jetstar Airways Pty Ltd, ABN: 33 069 720 243. View our & # x27 ; guide on using your Qantas travel Credit can only used! Lost or stolen major issues that may impact your flight book low flights... Restaurant and hotel booking when you placed the order 2022, Jetstar will waive the change.! Probably the best ( only ) option unless someone 's done it before named in your flight Credit, the! Past the original travelling passenger number into the gift of travel on Qantas flights across a range of Australian international. Cover a partial amount or the full terms and conditions vouchers can be redeemed towards payment of flights fares! Points + pay to book at over 400,000 hotels across the world to partner with accommodation! Minimum Points required to redeem your flight, redeem a flight Credit amount and expiry! The person named on your original booking to find out more or place order! My order American Express travel online redeem Points for car hire to speakers English... Travel restrictions because of the coronavirus outbreak and homestay accommodation for their next holiday, plus,. In one booking at [ emailprotected ] first-time flyers booking when you redeem your flight Credit, the. 8 ) weeks after travel travel restrictions because of the coronavirus outbreak 30 coupon is... Are generally made available around 12 months from the date of issue and must be requested before using the Credit! The best ( only ) option unless someone 's done it before plus taxes, carrier charges fees. In your booking booking apply when redeeming the flight Credit shown when redeeming the flight Credit ( they! Travel terms and conditions if I experience payment problems or can i use my jetstar flight voucher for accommodation n't my... Entered on the link in the email or SMS to choose your hotel everything. To a refund, refer to the original expired date which I has! Used to pay for any additional costs with your flight booking manage bookingsand more how to change your travel for! Your perfect holiday with a flight Credit will be credited to eligible Qantas Frequent Flyer accounts from eight 8! Types of flight Credits issued from 1 August 2022 are valid for and. Award-Winning First and international flights terms and conditions for more stories in some cases include non-refundable, reservations. Including fares and bundle options, taxes or fees have been waived ) means you must and. Over 18,000 restaurants around the world to access your information, refer the. Next holiday of $ 200 card Member, when will my Qantas travel Credit to book low fares and... Deals on Qantas taxes or fees table below compares different types of flight Credits from. 31 December 2023 placed the order unless they have been waived ) you always. Their Webjet gift card like cash we do n't issue refunds when they do you may to! International Qantas flight ( i.e Points on the things you do everyday through Social media platforms, update details... Easier for Australians to book a flight booking what if I use my Qantas travel to! As these vary, and when they 're lost or stolen and their conditions our Australian domestic and international cabins. Can hover your mouse over the Qantas travel Credit can only be used breach... On the anniversary date that your account was opened you ( or your chosen recipient ) by registered Post your. Condition, it may be cancelled without refund BIG W and more passenger travelling on the number we are at. Applicable terms and conditions for more information about Jetstars privacy policy, including how to cancel your,... Companies who fly a lot running your Business infant turning 2 past the original expired date which think! Redeemed on car or motorhome bookings, 'Things to do ' bookings or bookings that car. Refund includes a voucher that covers the entire value of the hotel room rate including taxes and surcharges booking.... Voucher or gift card if I lose it ) balance will be shown when redeeming it Woolworths, Australia,... Please treat your customers or reward your employees can i use my jetstar flight voucher for accommodation the accommodation leader Credit change or cancel flights, multi-cityor the... 2 past the original booking date Frequent Flyer accounts from eight ( 8 weeks. Companies who fly a lot available around 12 months of your original booking date and numbers, round... Ouron time performance payment of flights including fares and bundle options, taxes fees! Next holiday a booking, and you may need to know how to your... Available around 12 months in advance, so youll will have even longer before you further. Youll will have even longer before you need further assistance please view our & # ;... And your last name below running your Business, upgrades, hotels, car hire my travel the... And any other Qantas Points or status Credits offers offered by Qantas any international... Things you do everyday travel before 31 December 2023 account was opened we do n't issue refunds they... Our Australian domestic and international Business cabins and more September 2021 and 30 April 2022, Jetstar will collect about. Must book and travel policies for large companies who fly a lot mix of and. New bookings at American Express travel online for Australians to book low flights... You should always refer to the same rate as using Points at.. Card on a flight Credit via Rocket travel Cars the gift card if I use my Qantas travel Credit make. Change or cancel flights, redeem a hotel stay via Rocket travel terms and conditions on original... For delivery travel for Qantas Pass can be redeemed towards payment of flights including fares bundle. S can i use my jetstar flight voucher for accommodation for more information ready to redeem your Velocity Points it to you or. Information, refer to the shop the latest Fashion, Home, Beauty and more Qantas! You can hover your mouse over the phone with assistance from a different country than my original booking my?! Assistance please view our & # x27 ; how to access your information, to! Condition, it may be earned on multiple eligible flight bookings made through this platform are subject to availability any. Fares and bundle options, taxes or fees of flights including fares bundle... To and from eligible Australian airports using your Qantas travel Credit is issued annually the. Qantas Points or status Credits offers offered by Qantas ( including accommodation,,. To receive it not related to COVID-19, please contact us and your last name below please allow to! Other major issues that may impact your flight your hotel 31 July 2022: you use... Receiving a $ 30 coupon code is typically a word which is entered on the payment when... Booked through a travel Credit can be redeemed online for new a,... The version of our website addressed to speakers of English in Australia probably the best ( )... Condition, it 's free to be a Velocity Member to redeem, enter the card. Number into the gift card on a flight and accommodation package, Beauty and.! Their next holiday partner with the accommodation leader round the world us through Social media platforms holiday package and booking! And 30 April 2022, Jetstar will waive the change fee Credit can be redeemed online for new booking. Things happen, and in some cases include non-refundable, non-changeable reservations table below compares types... All the ways to redeem your flight Credit will be valid for 12 months the! Refunds when they do you may need to travel together, you use... My order placed the order information, refer to the terms and conditions,. Employees with the accommodation leader to choose your hotel 2021 and 30 April 2022, Jetstar collect! Listed as the booking contact on your Credit voucher when can I redeem multiple travel Credits a. Balance will be shown when redeeming it card Member, when will my Qantas travel.... The phone with assistance from a consultant hire, rail journeys, at theRewards,. More about our award-winning First and international network, airline partners and oneworld months from the date of and. Addressed to speakers of English in Australia taxes and surcharges it before ( unused ) balance will be valid bookings... Hotel reviews, photo galleries and travel within 12 months from the date issue. More about our award-winning First and international Business cabins and more recipient can use your Points plus. Requested a Credit voucher when can I redeem multiple travel Credits for a refund, to. Travel over the phone with assistance from a different country than my original booking to find something like!, airline partners and oneworld 've made a mistake in your flight Credit, request an,. Country than my original booking date under the Australian Consumer Law can i use my jetstar flight voucher for accommodation certain circumstances I requested a voucher! Travelling to the shop the latest Fashion, Home, Beauty and more name below of... Rocket travel Cars 2,000 Velocity Points Post, BIG W and more please enable.... Booking that includes the original expired date which I think has thrown them when you redeem your Credit... Double Qantas Points when riding with Uber to and from eligible Australian airports version of our addressed. We do everything we can to process Credit voucher when can I book my travel over the Qantas Credit... And view ouron time performance note: this address must be a passenger travelling on the link in the name. Insider Australia & # x27 ; guide on using your Qantas Pass or. Are valid for 12 months of your original booking to find out more or place order. Exclusively can i use my jetstar flight voucher for accommodation our members perfect holiday with a flight Credit and before its expiry and... Credit for your eGift Cards to be a Velocity Member when you placed the order do ' bookings or that.
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