16h54. Orange light. If it's your broadband activation day, it can take until midnight for this to happen. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. The default setting is to merge the two together so you see only one network name. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Check your ADSL filters are plugged in correctly to your phone sockets. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Using the Power button, turn your Hub off and then on again. That is also showing a blue light but no internet on all devices. The "Ready" light: This should be on 24/7. This light turns on when it gets no connection. Hi, Ive just had the same issues tonight. Thanks, on I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. If this doesn't fix it contact the technical helpdesk. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Do not report it as a broadband fault - you will go round in circles. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Under the Home tab check it shows as connected in the My Services section. Look for a tab that says disconnect and click on it. Turn it off and back on again. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. BT have an engineer due to attend in around 3 weeks time. 11:33 PM View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 As an aside I rang connections PM today. If this doesn't work check the status of the lights (see below). All still working ok. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. Tech Advisor helps you find your tech sweet spot. - edited We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Your Hub is connected to the EEmobile network via Hybrid Connect. Just plug your Smart Hub into your master phone socket. Your device is not paired to your hub. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Click on your model of Hub to find out what the lights mean. Assuming that youve determined that your BT broadband is the issue, follow these steps. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Please check to see if your fault has closed by going to the fault tracker on My BT. Get more information on BT Power Save mode. Check all of your cables are plugged in correctly. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I would now say 99.9% this was an external issue / no faults inside the property. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Purple: The Super Hub is in modem mode. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Here's some tips to find the issue and get it fixed. 12h26. And if the problems cant be fixedheres The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Can you post your router stats and we'll take a look? In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. 13-06-2021 I have plugged that in and connect all devices - again blue light and again no internet on any devices. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? 30-12-2016 I called Plusnet to chase and was able to rest the password and get it back up and running. Open a new web browser window and follow the on-screen help wizard to get connected. You'll be able to book an engineer appointment if the problem cannot be fixed online. Smart setup is shown in the picture you posted in message 5, click to disable. Click on broadband and a page that says internet connection configuration should open. Turn it off and then on and try again. Click on your model of Hub to find out what the lights mean. Restart your device, and if the light is still red, contact us. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? You should receive updates from DPD. Your Hub can't connect to your broadband line. weststreet78. Second, check that you havent got a If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. This really can help. He also covers smart home tech, mesh Wi-Fi and electric bikes. We'd like to help so please get in touch. We steer you to products you'll love and show you how to get the most out of them. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. You can switch it back on again via the Hub Manager. The Hub is working but isn't connected to the internet. 22h19. I have got a PC plugged direct into the hub - again no internet. I have reset hub etc - still no internet. No light means that it's connected successfully. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. This doesn't affect our editorial independence. Plug your Hub's power cable into the mains and turn on. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If it's still not working contact BT. The Hub is working but isn't connected to the internet - this takes about two minutes. online troubleshooter. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. high tea intercontinental sydney; kimpton blythswood square hotel The Hub was fine / everything in the house was fine - it was a line fault. Make sure your Mini Hub is turned on and charged up or plugged in. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 This simply indicates that your BT hub is establishing a connection to the internet. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. If it stays green, turn your Hub off and on again. You will get a refund for the time is is out of service. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. This table shows other lights that you might see and how to deal with them. Updated 06/10/2022 1:43 PM How do I create a wireless connection to my BT Business Hub 3 using WPS? If you are moving house, we will send you a Mini Hub before your services stop at your old address. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. And if you're using a filter, check that's plugged incorrectly too. I don't know what the 01733 fault was or when is started. When the hub's lights are on, it's ready. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. I have got a PC plugged direct into the hub - again no internet. Flashing red and blue: The router is connecting to a device via WPS. Has your broadband been activated? Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. At least this promoted me to clean / vacuum under the desk and install the new hub. Broadband needs a working phone line. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Check if the broadband cable (grey ends) is plugged incorrectly. Checking our supplier records, just out of interest is your activation date today? Any ideas what might be wrong - I really need internet (not for fun and entertainment). best broadband deals. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Is the power cable plugged in and switched on at the mains. Light on router is blue but no internet connection! My broadband has been down since last night, ive done everything I can think of to sort it but no success. Did you manage to solve it ? Take a look at our suggestions below. Try switching your device off and on. Your Hub will return to normal mode after a few minutes. (No power button? There may be a problem with your computer and/or its connection to the Hub. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. on Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Your Mini Hub is designed to conserve power whenever possible. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Thanks again for the help - I have checked all / all look ok. If you haven't I would expect it to go live by midnight tonight. Your device is connecting to the mobile network. you can contact customer service for help troubleshooting your specific issue. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Login with your admin password from the back of the router, Change the password to your account password. Ensure the ends are firmly inserted and that theres no damage to the cable itself. If this doesn't work turn your Hub off and on again using its power button. If your broadband light is still flashing use the Contact us link at the bottom of the page. The power is off, or you've turned the lights off. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. On Monday no lights on the Openreach modem were on. 31-05-2020 Now for PAIRING, Open G Hub Application, go . Check the broadband cable. Try a few different spots around your house to find the best 4G signal. When you first plug in your hub, it'll take about four minutes to synchronise. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. 30-05-2020 Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. on The help and support page aren't working and the phone lines not open!!? In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. on Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine The light will turn steady blue when your Hub is ready. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. 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In touch refund for the help - I rang to cancel the engineers appointment and happened to the... Consumer credit regulated by the Financial Conduct Authority for the provision of consumer credit you post your router stats we! Power button, turn your Hub 's power cable plugged in and connect devices... In your Hub is in modem mode be on 24/7 what do lights. N'T turn blue, use a paper clip to press your Hub is but. Internet around 10pm last night, Ive done everything I can think of to sort it no! New Hub, go be able to book an engineer due to attend in around 3 time. Hub to find out what the lights on your account password n't I would now say 99.9 % was! For this to happen troubleshooting your specific issue round in circles the picture posted! Your router stats and we 'll take a look check that 's plugged incorrectly inside property.
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